FAQ
Questions, answered.
Everything people ask about plans, scanning, privacy, reminders and the app. Still stuck? Email us or use the contact form.
Plans & billing
Is the free plan really free?
Yes. One vehicle with every core feature — reminders, lookups, records, build logs and reports. Free accounts also get 5 AI fuel-receipt scans a month.
What happens if I cancel or downgrade?
Your vehicles and records stay right where they are — downgrading never deletes anything. You just drop back to the free plan limit of one vehicle, so you cannot add new ones while you are over it.
How do I pay?
On the web, by card through Stripe. In the Android app, through Google Play billing. Either way it is month-to-month with no lock-in — cancel anytime.
Can I manage my subscription?
Anytime, from Settings → Subscription. Upgrade, downgrade, cancel or update your card via the Stripe customer portal. Purchases made in the Android app are managed through Google Play instead.
AI document scanning
What counts as an AI analysis?
Each document scanned by AI — a fuel receipt, service invoice or insurance document. Fuel receipts are unlimited on paid plans; other documents use your monthly allowance or pay-as-you-go credits.
Do AI credits expire?
Never. Monthly allowances reset each month, but pay-as-you-go credit packs stay on your account until you use them.
Which documents can VehicleHub read?
Fuel receipts, service and repair invoices, general expense receipts, insurance documents and build-log photos. Snap a picture and AI fills in the fields — litres, price, odometer, work done.
What if a scan gets something wrong?
AI fills in a draft — you review and correct every field before it saves, so nothing goes into your records unchecked. And if a scan fails outright, you are never charged for it.
Data & privacy
What data do you store?
Your account details, the vehicles and records you add, and your mileage trips — nothing else. There is a plain-English summary on the privacy page, and the full policy covers every detail.
Can I delete my account?
Yes, yourself, from Settings — no email requests, no waiting. Deleting your account removes your personal data and records from the live database.
Do you run ads or sell my data?
No. No advertising cookies, no third-party trackers, and your data is never sold. Analytics is consent-gated behind the cookie banner and currently switched off entirely.
Reminders & emails
How do renewal reminders work?
Each vehicle gets its own reminders for MOT, tax and insurance. You can have up to three email reminders per due date, at any offset from 0 to 365 days ahead — the defaults nudge you at 30, 7, 1 and 0 days. Pause any of them whenever you like.
Can I create my own reminders?
Yes — for anything DVLA does not know about, like a service interval, a finance payment or a project deadline. Custom reminders can repeat from daily to yearly, and completing one rolls it forward automatically.
Can I stop the emails?
Pause or delete any reminder from the app, or turn reminder emails off for your whole account. Paused reminders keep tracking the dates — they just stay quiet.
App & devices
Is there an Android app?
Yes — VehicleHub is on Google Play, with GPS mileage tracking built in. You can also install the web app as a PWA on iOS and desktop. One account, everywhere.
Does VehicleHub work in dark mode?
Yes — follow your system theme or pick light and dark yourself. Installed from the browser or the Play Store, your choice carries across.
Not found your answer?
We read every message — questions, feedback and feature ideas all welcome.